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REFUND POLICY RETURNS AND CANCELLATIONS

REFUND POLICY | CANCELLATIONS

We offer refunds up to 60 days prior to shipment. All cancellations should be submitted to us in writing at ask@bridalbouquets.com. After receiving we will send an email acknowledgment and the customer will receive a refund of the amount paid. Please review our Terms and Refund Policy for additional information.

ORDER CHANGES 
By renting with Bridalbouquetsl.com the customer understands and agrees to the below Rental Terms, Damage and Insurance, Refund Policy, Cancellation, and Order Changes terms:

RENTAL TERMS

The customer is aware that our standard rental period consists of 6 days. The flowers are set to arrive 5 days prior to your wedding date and are to be shipped on the next available shipping day after your wedding date. For example, if your wedding is on a Saturday, your flowers will arrive by Monday before and should be shipped back to us by Monday following your wedding. If your 6th day falls on a holiday, then the florals should be shipped on the next available shipping day to prevent a late fee. Late shipping fees will apply if we are not notified of late arrival. To notify us of late shipments please send an email to ask@bridalbouquets.com or please give us a call at 844-655-4454

All items should be packed and returned in the original shipping box to Bridal Bouquets, PO Box 813 Skippack PA 19474using the included return shipping label.

 

DAMAGE AND INSURANCE

A damage waiver fee of $12 will be applied to the total of all outbound floral rental orders to accommodate small floral incidentals and cover stains and normal wear on our products. It is the responsibility of the customer to ensure that our products are protected from exposure to (1) water, (2) open flame (3) harm’s way. The customer agrees to handle our products with care throughout their event and to properly pack the items as they came. The damage waiver fee DOES NOT cover items that are not returned. The customer will be FULLY responsible for costs up to 200% to fully replace any item(s) that are not returned or any item that has extensive damage and that is no longer suitable for future rentals.

REFUND POLICY | CANCELLATION

We offer refunds up to 60 days prior to shipment. All cancellations should be submitted to us in writing at ask@bridalbouquets.com. After receiving we will send an email acknowledgment and the customer will receive a refund of the amount paid.

 

 

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